Customer Success Representative, After Hours job vacancy in 24 Hour Home Care – Jobs in California

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We got a new job details in 24 Hour Home Care & they are Hiring Candidates for Customer Success Representative, After Hours

Job Details
Company Name : 24 Hour Home Care
Company Location : El Segundo, CA 90245
Job Position : Customer Success Representative, After Hours
Job Category : Jobs in California

Job Description :
Overview:

WHY TEAM24:

24 Hour Home Care is a trusted and innovative in-home care company, providing high-quality, customized, professional caregiving services to seniors and children/adults with developmental & intellectual disabilities. Since opening up our first office in 2008, we have quickly expanded to multiple locations throughout California, Arizona, and Texas.

While working with a team of highly motivated individuals in a fun, fast-growing environment, you will have the opportunity to positively impact people’s lives & make a difference everyday! As industry leaders, we follow 5 Care & Compete Principles: We Care, Performance Matters, Improve Always, Own it with Courage, & Win Together! With many local and national prestigious awards, it is an exciting time to join #Team24!

YOU ARE:

A passionate and performance driven team member eager to play a key role in our company’s growth, while living out our Care & Compete Principles. We are hiring for a
Customer Success Representative, After Hours on our
Senior Care Operations team.

This role is
100% remote.

Schedule: Saturday-Sunday 8:00PM-4:30AM; Monday-Wednesday 2:30PM-10:30PM

Responsibilities:
RESPONSIBILITIES:

Complete and prioritize daily tasks in a fast-paced environment
Drive to hit personal and team metrics
Manage high volume of incoming calls
Provide excellent service to all incoming customer requests, grievances, and challenges to keep 24 Hour Home Care Clients, Caregivers, and community partners happy and loyal
Identify, assess, and prioritize customer needs and provide timely and appropriate solutions and alternative
Follow up on open tasks to ensure all resolutions are addressed
Drive effective cross-functional communication to highlight issues requiring further follow up and timely resolution
Focus on continue improvement and promote your ideas to help the department run more efficiently
Display strong passion for solving problems with every interaction and provide to ensure 24 Hour Home Care continues to provide an effortless and seamless experience
This position will work weekends and major holidays
Qualifications:
QUALIFICATIONS:

High emotional intelligence
Positive, friendly can do attitude
Excellent phone and email etiquette
Self-motivated
Strong attention to detail
Creative problem solver
Task Oriented
Focused on helping others and making a positive impact
Proficiency with Microsoft Office
Experience working in a call center and managing a high volumn of calls
Salesforce/Zendesk or ticket management experience a plus (we are happy to train you on these platforms too!)

BENEFITS & PERKS:

COVID-19 RESPONSE:

As an essential service, 24 Hour Home Care is committed to being part of the solution – continuing our business and looking for innovative ways to support our clients, partners, and communities as we weather the storm together. Plus, we’ve reinvented the ways in which we recognize, celebrate, and connect with each other and our purpose to keep our culture strong & Win Together as a team!

24 Hour Home Care is an Equal Opportunity Employer that is proud of its culture of diversity and inclusion. Individuals seeking employment are considered without regards to race, color, religion, national origin, age, sex, marital status, ancestry, physical or mental disability, veteran status, gender identity, or sexual orientation. Additionally, 24 Hour Home Care will consider qualified candidates with criminal histories in a manner consistent with the law.