Forecasting Executive job vacancy in SINGAPORE TELECOMMUNICATIONS LIMITED – Jobs in California
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We got a new job details in SINGAPORE TELECOMMUNICATIONS LIMITED & they are Hiring Candidates for Forecasting Executive
Company Name : SINGAPORE TELECOMMUNICATIONS LIMITED
Company Location : Marina, CA
Job Position : Forecasting Executive
Job Category : Jobs in California
Job Description :
Singapore, Central Singapore
$2,800 – $4,000 Per Month
1 hour ago
Roles & Responsibilities
Long term & short term forward planning. Understand the forecast variance, account for growth based on seasonal variations and special events & identify what needs to be adjusted.
Responsible for overseeing the performance of the Operations, analysing the call arrival pattern, average handling time, shrinkages & staffing to ensure service level goals are being met.
Performs Workforce Management analysis, reporting & recommendations such as impact of product launch, set-up of new hotlines, implementation of new system, staffing requirements & projected service level.
Ensures that the forecast accuracy target of the Team is within target
Liaise with the Management. Leads the Weekly Pre-Ops Session & the Quarterly Review.
Ensures all Forecasting touch points are align.
Others: Adhoc such as Forecasting Model, FTE Computation, High Level Analysis for the Management, What-if’s scenarios
Set up of New Campaign, Clean up, Add new skills, configure
Identify process enhancement & delivers a project that will assist the Team have some efficiency gains.
Participate in the Annual Operations Planning (AOP) to support Team Leader to prepare for Long term forward planning for the coming FY.
Discuss with stakeholders and schedule monthly roster for the hotlines to ensure sufficient manpower to cover the forecasted incoming volume on each interval.
Diploma in any discipline
At least 1 year of relevant working experience in Data management
Proficient in Microsoft Office applications
Familiarity with CMS and WFM Tools (preferably NICE WFM)
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