RCC Order Support – Brazilian Portuguese Language Specialist job vacancy in Apple – Jobs in Texas

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Job Details
Company Name : Apple
Company Location : Austin, TX
Job Position : RCC Order Support – Brazilian Portuguese Language Specialist
Job Category : Jobs in Texas

Job Description :
Summary

Posted: Jun 16, 2022

Weekly Hours:
40

Role Number:
200393070

At Apple, we believe that hard work, a fun environment, creativity and innovation fuel the ultimate customer experience. We believe each customer interaction is an opportunity to delight, engage and inspire – and that by focusing on the smallest of details, we can make big impacts with our customers. Building this environment starts with you. The Order Support Specialist has a wide range of responsibilities focused on fulfilling customer expectations and/or notifying them of changes, alerting management to any slowdowns in delivering customer service, and improving the overall customer service experience. This position is located on-site at the Apple campus in Austin, Texas.

Key Qualifications

Fluency in the Brazilian Portuguese language with excellent verbal, reading, writing and comprehension skills
Excellent English reading comprehension and writing skills
Demonstrates a passion for excellent customer service
Ability to multi-task and navigate multiple, different work streams and tools
Strong organizational skills, follow-through, and the ability to work independently are required
Excellent written and verbal communication skills
Communicates effectively in a both verbal and written format concurrently with multiple customers or partners
Demonstrates exceptional flexibility and adaptability to ever-changing work-flows and responsibilities including task management as well as incoming and outgoing customer contacts
Advanced judgment and problem solving skills
Adept at navigating ambiguous and complex situations
Acute attention to detail
Ability to work quickly and efficiently under deadline pressure

Description

As an Order Support Specialist, you will work under tight time commitments to handle complex support issues as well as take charge of both incoming and outgoing customer contact to ensure first call resolution and customer satisfaction for Apple’s customers. The scope of work could fit within different fields within RCC as needed by the business and dictated by customer volume in those fields. You will ensure that our response to any customer issues are responded to within one working day timely and accurate. You will develop creative solutions to complex customer problems, identify and highlight emerging customer issues, and submit feedback on the customer-handling process. You will also find opportunities for operational improvements and suggest service improvement strategies/tactics to improve the customer experience. The role may also include processing incoming requests from customers for changes in shipment disbursement including but not limited to package re-routes, address corrections, hold for pickup or return to sender. Additional tasks might include supporting gift cards, customer payment transactions, AOS customer service contacts, and business customers.

Education & Experience

BA/BS preferred, or equivalent experience

Additional Requirements

Normally requires 1 year of experience in the Retail Customer Care support environment with a strong working knowledge of business processes, policies, and procedures.
Flexibility to work between the hours of 7:00a.m. CST and 7:00 p.m. CST Monday- Saturday, Sunday 8:00am-5:00pm CST and holidays, with the possibility to flex up or down hours depending upon business needs.
Apple is an equal opportunity employer that is committed to inclusion and diversity. We take affirmative action to ensure equal opportunity for all applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, Veteran status, or other legally protected characteristics. Apple is committed to working with and providing reasonable accommodation to applicants with physical and mental disabilities. Apple is a drug-free workplace.