Call Center Supervisor-Business Development Call Center job vacancy in Blueprint, Inc – Jobs in California

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Job Details
Company Name : Blueprint, Inc
Company Location : Orange, CA 92867
Job Position : Call Center Supervisor-Business Development Call Center
Job Category : Jobs in California

Job Description :
Overview:

City, State

*This is not a remote position*

Automotive Business Develpment Call Center Supervisor– Earn $62K-$84K+/yr. (Includes a generous base salary + uncapped performance-based bonuses) – Great career opportunity with a stable and reputable dealer group.

We are a successful automotive group, seeking an
Automotive Business Develpment Call Center Supervisor that will drive results and generate revenue through our Inbound / Outbound Sales BDC. The Call Center Team Manager will be responsible for: team member engagement, exceeding all sales productivity work, culture improvements, and department goals. The right candidate will possess a strong sense of urgency, and the ability to heighten operational efficiencies through process improvement. Other critical factors for this role include great problem-solving skills, the ability to think outside the box, drive appointments, and generate showroom traffic.
Qualifications:

Requirements:

Minimum of 1-3 years call center supervisory/management experience
Minimum of 1-3 years automotive sales management/supervisory experience preferred but not required
Knowledge of performance indicators and metrics
Proficient in MS Office and CRM software
Must be able to work a flexible schedule, including weekends
Automotive Sales BDC experience preferred
Responsibilities:

Performance Objectives:

Master inbound / outbound sales calls, customer contact, follow-up, and lead generation
Respond to customer internet inquiries via e-mail, phone, and text
Drive production in a fast-paced call center environment to meet department goals
Follow up with existing and potential customers to generate sales appointments
Develop, support, and mentor team members using call monitoring systems, team huddles, and monthly employee performance plans
Responsible for recruiting, selecting, training, coaching, disciplining employees; administering schedules; communicating job expectations; planning, monitoring, appraising, and enforcing established policies and procedures
Subject Matter Expert: Learn quickly to develop an “expert” level of understanding of all products, sales promotions, organizational procedures, and operating programs
Prepare call center performance reports by collecting, analyzing, and reconciling the CRM
Collaborate with peers and leadership by gathering data, and analyzing KPI’s to identify operational deficiencies
Recognize, reward, and celebrate the successes and accomplishments of team members.

We Offer:

Comprehensive Employee Benefits Package: Medical, Dental, Vision, Paid Vacation, and 401(k)
Generous base salary + uncapped performance bonuses
Professional working environment with world-class training

You must be able to pass a drug test and a background check. We are an Equal Opportunity Employer.

www.bdcblueprint.com