CLICC Instructional Technology Services Coordinator (CLICC ITSC) job vacancy in UCLA – Jobs in California

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Job Details
Company Name : UCLA
Company Location : Los Angeles, CA
Job Position : CLICC Instructional Technology Services Coordinator (CLICC ITSC)
Job Category : Jobs in California

Job Description :
Reporting to the Manager for the Learning & Research Technology Support Services (LRTSS) team in Digital Initiatives and IT Operations and Services (DIITOS), the CLICC Instructional Technology Services Coordinator (CLICC ITSC) is responsible for the implementation, training, and processes related to CLICC services that support instruction, learning and research for students and instructors. The CLICC-ITSC oversees technical and process related aspects of CLICC services. The CLICC ITSC also acts as a technical project manager and technical lead providing consultation, training and outreach for faculty and students using CLICC services in their course work. The CLICC-ITSC works with a cadre of student staff and coordinates with other DIIT teams to develop and support CLICC services. The CLICC-ITSC monitors usage and provides reports with analysis and recommendations for enhancing services or developing new services.

The Learning & Research Technology Services (LRTS) team provides services and technology for staff, faculty and students. LRTS provides instructional technology space configuration and management, audio/visual systems support, specialized technology resources management, virtual services and application delivery and training for the UCLA Library. The team also helps manage the Campus Library Instructional Computing Commons (CLICC) services such as equipment lending and innovative technology support for use in teaching and learning. The LRTS team is part of the Digital Initiatives and Information Technology Operations Services functional unit (DIITOS) within the UCLA Library called DIIT.

Digital Initiatives and Information Technology (DIIT) department is comprised of over 50 staff members in six functional units: 1) the Software Development Team, 2) the Core Ops Team, which focuses on servers, storage, security, networks, and other library infrastructure, 3) the Operations Services Teams which provide hardware and software support to staff and library users, manage learning and research technology services, and run student technology services (CLICC), 4) the Data Science Center which provides training, consultation, and a data repository for campus researchers, 5) the Digital Library Program which works with partners, both internal to UCLA and across the globe, to execute projects that digitize, describe, and publish archival materials, and 6) the Modern Endangered Archives Program, a granting program that funds digitization and documentation projects around the world to preserve at-risk cultural heritage materials.

The larger DIIT department supports library staff and users by providing local and remote access to library technologies. Supported technology resources include the integrated library system and online catalog; network connectivity including servers, storage, operating system and application services delivery; and programming and application development in support of digital and web-based initiatives. Through collaborative efforts with all areas of UCLA’s libraries, DIIT assists in the development and delivery of technologies for all types of electronic resources. DIIT’s 50+ staff members also work as collaborative partners with units in other areas of the library, and provide technology support for the major business systems used by the libraries.

Percentage of Time:
100

Shift Start:
8:00 am

Shift End:
5:00 pm

Qualifications for Position

23
Records

Qualifications

Required/Preferred

1. Minimum 2-3 years of progressively responsible professional and technical experience, preferably in instructional technology services and higher education.

Required

2. Demonstrated experience supporting specialized technology including AV systems and equipment in support of teaching and learning.

Required

3. Advanced technical knowledge of audio visual systems, testing, implementation and documentation methods and demonstrated ability to analyze, troubleshoot, test and support complex systems.

Required

4. Skill in systems analysis, establishing benchmarks, monitoring statistics, identifying issues, and recommending and implementing solutions.

Required

5. Advanced knowledge of using and managing video conferencing applications, such as Zoom, Google Meet & Hangouts, and Slack.

Required

6. Advanced knowledge and experience in using and managing video-conferencing and audio-visual systems and equipment.

Required

7. Experience in workstations systems configuration, applications support, troubleshooting, maintenance, and providing direct end user support (in-person, phone, video, messaging), customer management and issue and project follow up and resolution for a variety of operating systems.

Required

8. Demonstrated customer service skills and knowledge of good service practices including the ability to communicate effectively during challenging technical issues, and the ability to convey priorities to technical staff while also implementing creative solutions as a stop gap measure.

Required

9. Ability to communicate clearly and effectively, both written and verbally to communicate with a variety of team members and stakeholders, including technical staff, library client stakeholders, library funders, and technical management.

Required

10. Experience working in a project-based, technical environment managing projects in instructional technology or digital library systems.

Required

11. Self-starter with experience working independently and efficiently with minimal supervision.

Required

12. Demonstrated experience hiring, training, and supervising part-time, contract and student staff.

Required

13. Ability to initiate and maintain cooperative working relationships with co-workers, supervisors, and managers. Ability to work harmoniously and as a team player, thrive in a team-based environment, and skill in fostering teamwork among others.

Required

14. Ability to follow directions from supervisors (and to provide clear directions to staff and student employees).

Required

15. Excellent workflow management and organizational skills including the ability to use task tracking systems to organize, delegate and manage tasks.

Required

16. Demonstrated experience providing instruction or training in the use of technology and the delivery of technology related services.

Required

17. Demonstrated sound judgment and ability to work independently, set priorities and maintain them, and follow through on assignments. Ability to adjust priorities and procedures as directed by changing goals and objectives.

Required

18. Outstanding organizational skills to manage multiple projects and perform efficiently and courteously in a fast-paced environment with conflicting priorities and frequent distractions and interruptions.

Required

19. Ability to summarize complex information concisely and accurately to diverse stakeholders. Ability to author regular and accurate project status reports, produce project progress metrics, and short status description paragraphs for all in-flight projects.

Required

20. Ability to get to work reliably and on time and to be present in the workplace during normal working hours.

Required

21. Ability to work remotely in compliance with organizational policies and information security protocols.

Required

22. Technical experience supporting audio/visual and other media equipment and services, especially in an academic setting.

Preferred

23. Minimum of 2 years of demonstrated experience working with project planning and management processes.

Preferred

Additional Posting Information

Bargaining Unit:
TX-Systemwide Technical

Application Deadline:
09-23-2022

External Posting Date: