Client Services Representative job vacancy in Iannarino Fullen Group – Jobs in Texas

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Job Details
Company Name : Iannarino Fullen Group
Company Location : Dallas, TX 75247
Job Position : Client Services Representative
Job Category : Jobs in Texas

Job Description :
Summary
The Account Research Specialist is responsible for investigating and resolving disputes and/or complaints sentdirectly to company or received through regulatory portals.This is considered a support position in which contact with customers is limited to written correspondence.
Possible Essential Functions
 Review incoming customer complaints/disputes and classify according to client and company standards. Compile complaint/dispute logs according to client specifications. Identify complaint/dispute trends through proactive root cause analysis and provide suggestions forimprovement. Investigate internal research inquiries. Investigate and resolve credit disputes that are submitted through the e-Oscar portal by the posted deadline. Review and record data from various online databases, client contacts, and internal departments in order toverify account information. Investigate and respond to incoming customer complaints/disputes. Responsible for drafting and sending letters, as well as follow-up communications to customers. Work closely with all company departments to achieve maximum results. Assist with additional assignments and projects as necessary.
Qualifications and Skills
 Bachelor’s degree preferred; equivalent combination of education and experience may be substituted in lieuof degree One (1) year prior experience in a Financial services environment preferred Excellent time management skills and ability to work well under pressure Critical thinking, technical, and analytical skills required Communicate effectively and concisely both verbally and in writing Ability to work as a team member and effectively share ideas, skills, and knowledge Detail-oriented with the ability to work independently and within deadlines Effectively prioritize a variety of tasks simultaneously Self-motivated team player with strong organizational skills Strong computer skills
Job Type: Full-time
Pay: $40,000.00 – $50,000.00 per year
Benefits:

Dental insurance
Health insurance

Schedule:

8 hour shift
Monday to Friday

Application Question(s):

What is the best email to reach you?

Education:

Bachelor’s (Preferred)

Experience:

Customer service: 1 year (Preferred)

Work Location: Hybrid remote in Dallas, TX 75247