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We got a new job details in Iannarino Fullen Group & they are Hiring Candidates for Client Services Representative
Company Name : Iannarino Fullen Group
Company Location : Dallas, TX 75247
Job Position : Client Services Representative
Job Category : Jobs in Texas
Job Description :
The Account Research Specialist is responsible for investigating and resolving disputes and/or complaints sentdirectly to company or received through regulatory portals.This is considered a support position in which contact with customers is limited to written correspondence.
Possible Essential Functions
Review incoming customer complaints/disputes and classify according to client and company standards. Compile complaint/dispute logs according to client specifications. Identify complaint/dispute trends through proactive root cause analysis and provide suggestions forimprovement. Investigate internal research inquiries. Investigate and resolve credit disputes that are submitted through the e-Oscar portal by the posted deadline. Review and record data from various online databases, client contacts, and internal departments in order toverify account information. Investigate and respond to incoming customer complaints/disputes. Responsible for drafting and sending letters, as well as follow-up communications to customers. Work closely with all company departments to achieve maximum results. Assist with additional assignments and projects as necessary.
Qualifications and Skills
Bachelor’s degree preferred; equivalent combination of education and experience may be substituted in lieuof degree One (1) year prior experience in a Financial services environment preferred Excellent time management skills and ability to work well under pressure Critical thinking, technical, and analytical skills required Communicate effectively and concisely both verbally and in writing Ability to work as a team member and effectively share ideas, skills, and knowledge Detail-oriented with the ability to work independently and within deadlines Effectively prioritize a variety of tasks simultaneously Self-motivated team player with strong organizational skills Strong computer skills
Job Type: Full-time
Pay: $40,000.00 – $50,000.00 per year
8 hour shift
Monday to Friday
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Customer service: 1 year (Preferred)
Work Location: Hybrid remote in Dallas, TX 75247
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