Care Connections Rep job vacancy in Molina Healthcare – Jobs in California

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We got a new job details in Molina Healthcare & they are Hiring Candidates for Care Connections Rep

Job Details
Company Name : Molina Healthcare
Company Location : Long Beach, CA 90802
Job Position : Care Connections Rep
Job Category : Jobs in California

Job Description :
JOB DESCRIPTION

Job Summary

Care Connections, a division of Molina Healthcare, seeks Outreach Agents to join its growing team which will contribute to the company mission to bring quality health care to the underserved. The Care Connections Representative primary focus is to conduct outbound calls to Molina members and schedule appointments with our Nurse Practitioners across 14 states. As part of Molina’s benefit package, the appointments are for preventive care services delivered in the home, community, and nursing facility settings. This is a special opportunity to make a positive difference in the lives of vulnerable people.

KNOWLEDGE/SKILLS/ABILITIES

Strong phone and verbal communication skills along with active listening

Understanding and striving to meet or exceed call center metrics while providing excellent consistent customer service

Ability to multi-task, set priorities and manage time effectively

Show flexibility in meeting changing performance objectives consistent with Molina and department objectives

Attention to detail

Problem solving skills

Perform timely documentation in electronic medical record

Maintain confidentiality and comply with Health Insurance Portability and Accountability Act (HIPAA)

Empathy/passion for working with senior, disabled, low income populations

Demonstrate positive working relationships with peers and effectively manage conflict

Demonstrates personal responsibility and accountability by meeting attendance and schedule adherence expectations

Ability to abide by Molina’s policies and procedures

Bilingual (English/Spanish preferred).

JOB QUALIFICATIONS

Required Education

High School Diploma or GED

Associate Degree or equivalent combination of education and experience

Required Experience

Excellent customer service, active listening, and verbal and written communication skills, professional phone voice.

Working knowledge of Microsoft Office (Outlook, Word, Excel) or other comparable software

Preferred Education

Associate Degree or equivalent combination of education and experience

Preferred Experience

Customer Service/Call Center experience in Healthcare or equivalent related

Experience doing outbound appointment setting or similar services

To all current Molina employees: If you are interested in applying for this position, please apply through the intranet job listing.

Molina Healthcare offers a competitive benefits and compensation package. Molina Healthcare is an Equal Opportunity Employer (EOE) M/F/D/V.