Customer Service Representative job vacancy in Breeder’s Choice Pet Foods, LLC – Jobs in California
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We got a new job details in Breeder’s Choice Pet Foods, LLC & they are Hiring Candidates for Customer Service Representative
Company Name : Breeder’s Choice Pet Foods, LLC
Company Location : Irwindale, CA 91706
Job Position : Customer Service Representative
Job Category : Jobs in California
Job Description :
We are seeking a candidate with experience as a Customer Service Representative in an office or call center environment. The qualified person will have a minimum of 3 years of experience handling calls and emails for B2B and B2C. Must have experience working with Excel, Word and able to type 65 WPM. Strong attention to detail and excellent communication skills. Our fast-paced environment requires a high energy individual with the ability to multitask and ability to prioritize work as needed. Good judgement, patience, and a pleasant demeanor is necessary when interacting with consumers. Empathy toward animals and pets is essential.
Duties and Responsibilities
PROVIDE HIGHEST LEVEL OF CUSTOMER CARE AND SERVICE.
ORDER ENTRY INTO OUR SAP SYSTEM: INPUTTING, APPROVING, AND MONITORING ORDERS FROM CUSTOMERS.
REVIEW PRICING AND CONDUCT PRICE AUDITS.
UNDERSTAND AND HANDLE AS NEEDED B2B AND B2C SHIPPING REQUIREMENTS.
HANDLE ANY ORDER DISCREPANCIES.
WORK WITH ACCOUNTING AS NEEDED FOR INVOICING NEEDS AND CHARGE BACK DISCREPANCIES ON ORDERS.
PROBLEM SOLVE ISSUES BETWEEN WAREHOUSES AND CUSTOMERS.
ANSWER INCOMING CUSTOMER CALLS AND EMAILS, TROUBLESHOOTING ISSUES AND CONCERNS.
WORK WITH CROSS FUNCTIONAL DEPARTMENTS TO UNDERSTAND PRODUCT SHIPMENT CYCLE AND ADVISE CUSTOMERS ON PRODUCT AVAILABILITY.
ASSIST CUSTOMERS THROUGH WEBSITES, FAQS AND OFFER PRODUCT SOLUTIONS.
DEFUSE CUSTOMER CONCERNS, AND PROVIDE RESOLUTION IN A TIMELY AND EFFECTIVE MANNER.
EFFECTIVELY UTILIZE RESOURCES TO RESOLVE ISSUES INDEPENDENTLY AND ESCALATE WHEN APPROPRIATE.
OTHER TASKS ARE ASSIGNED AS NEEDED TO SUPPORT BUSINESS NEEDS.
Skills and Qualifications:
Ability to type 65 WPM
Strong verbal skills, written and spoken
Strong problem-solving skills
Clear and effective communication
The ability to prioritize multiple tasks in a fast-paced environment
Energetic, confident, and adaptable personality
Education and Experience:
High School graduate. College degree preferred but not mandatory.
Minimum 3 Years’ relevant experience
Experience working with ERP and Ecommerce Platforms
Knowledge of SAP, HubSpot, SPS/EDI Commerce, and Batchmaster systems preferred but not mandatory.
PRE-EMPLOYMENT BACKGROUND CHECK MAY BE REQUIRED.
Remote interview process
Personal protective equipment provided or required.
Social distancing guidelines in place
Sanitizing, disinfecting, or cleaning procedures in place
Breeder’s Choice Pet Foods, LLC, is an equal opportunity employer, all qualified applicants will receive consideration for employment without regard to age, ancestry, citizenship, color, disability (mental or physical), exercising the right to family care and medical leave, gender, gender identity or expression, genetic information, marital or parental status, medical condition, military or veteran status, national origin, political affiliation, race, ethnicity, religion or religious creed, sex (includes pregnancy, childbirth, breastfeeding, and related medical conditions), sexual orientation, or other characteristic protected by applicable law.
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