Manager of Maintenance Support (Operations Liaison) job vacancy in Bay Area Rapid Transit – Jobs in California

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Job Details
Company Name :
Bay Area Rapid Transit
Company Location :
Oakland, CA 94604
Job Position :
Manager of Maintenance Support (Operations Liaison)
Job Category :
Jobs in California

Job Description :
Marketing Statement

Ride BART to a satisfying career that lets you both: 1) make a difference to Bay Area residents, and 2) enjoy excellent pay, benefits and employment stability. BART is looking for people who like to be challenged, work in a fast paced environment, and have a passion for connecting riders to work, school and other places they need to go. BART offers a competitive salary, comprehensive health benefits, paid time off, and the CalPERS retirement program.

Conditions of Employment

All San Francisco Bay Area Rapid Transit District (BART) employees are required to be fully vaccinated against COVID-19 as a condition of employment. You will be required to show proof of your completed COVID-19 vaccination prior to receiving a final offer, unless you receive a COVID-19 Vaccination reasonable accommodation due to a medical condition or a religious exemption due to an approved sincerely held religious belief that prohibits you from receiving a vaccine. BART will review requests for a reasonable accommodation or religious exemption on a case-by-case basis. Documentation may be required. For questions, please contact BART Human Resources, Leave Management at [email protected].


Maintenance and Engineering, Operations Liaison Division

Pay and Benefits

BART offers comprehensive compensation and benefits programs. Benefits include CalPERS pension; excellent medical (effective January 1, 2022 current employee cost $157.35 monthly for most plans), vision, and dental coverage; supplemental insurances; paid holidays and vacation; as well as two investment programs, one of which is entirely funded by BART. BART does not participate in Social Security. Complimentary BART passes for employee and qualifying dependents.

Pay Rate

Non-Represented Pay Band 09
$130,085.000 (min) to $197,080.000 (max)
Initial salary to start between $130,085.00 – $167,458.20 commensurate with experience

Posted Date

August 16, 2022

Closing Date

Open Until Further Notice
Initial review of applications will begin on September 16, 2022
Note: Job announcement may be closed or canceled

Reports To

Senior Manager of Maintenance Support

Days Off


Who May Apply

All current BART employees and qualified individuals who are not yet BART employees.

Current Assignment

Directs, manages, supervises, and coordinates the activities within the Operations Liaisons Division with current District operations. Represents various departments and divisions in Operations for construction projects; coordinates assigned activities with other divisions, departments, and outside agencies; provides highly responsible and complex administrative support to the Division Manager of Operations Liaisons; and performs other duties as assigned.

Assignment includes but not limited to:
Manages operations, services, and activities in the Operations Liaison Division, including interfacing with different groups/departments. Represents the operational safety interests of various departments and divisions within Maintenance and Engineering. Provides technical assistance to division and group managers, executives, Labor, and Legal Departments; negotiate and resolves sensitive and controversial issues.
Monitors and evaluates the efficiency and effectiveness of the division’s service delivery methods and procedures; forecasts division needs; recommends appropriate service and staffing levels.
Plans, directs, coordinates, and reviews the work plan for staff; assign work activities, projects, and programs; reviews and evaluates work products, methods, and procedures; meets with staff to identify and resolve problems.
Develops, implements, and monitors business metrics and key performance indicators; adjusts assignments, programs, policies, and training as needed to meet or exceed division goals.
Plans and administers a documentation control procedure. Reviews, organizes, and archives all field reports, pertinent project information, and personnel files. Provides historical documentation upon request and maintains security to sensitive and restricted information.
Prepares for and participates in both internal and external oversight audits. Provides requested information, negotiates terms, and administers corrective action plans.
Reviews engineering Site Specific Work Plans, conceptual, preliminary, and final design plans. Identifies and resolves problems impacting operation safety, and coordinates project testing, acceptance, and implementation. Prepares documentation to support, advise, outline, and recommend facts relevant to project safety and efficiency; develops, refines, advises work plans and objectives.
Prepares, procures, administers, and monitors consultant contracts.
Selects, trains, motivates, and evaluates personnel; provides or coordinates staff training; works with employees to correct deficiencies; implements discipline and termination procedures.

Ideal incumbents will possess the following experience/skills beyond the minimum qualifications:
Construction in a running railroad environment, preferred
Construction site safety, preferred
Staff supervision in largely unionized environment
Personnel development and management
Excellent problem-solving ability
Excellent communication skills, including the ability to make clear presentations, produce concise -technical reports, and explain complex/technical issues to BART management and leaders
Expertise in Microsoft Suite: Word, Excel, PowerPoint, Access, etc.
Development and application of forecasting tools, key performance indicators, and business metrics
Audit participation and negotiation with external regulatory agencies
Standard operating procedure development and documentation control
Preparation of consultant work plans and consultant oversight
Understanding of critical path method scheduling
Willingness to be on call 24 hours a day, 7 days at a time (in rotation with others), to work occasionally during overnight and weekend maintenance windows, and to work occasionally in noisy and dirty environments or in foul weather and in close proximity to moving trains.

Essential Job Functions

Directs, manages, supervises and coordinates the operations of Operations Liaisons Division that includes interfacing, representing and coordinating within the different departments at the District to facilitate the fruition and completion of various projects and activities within the District’s Operating System.
Provides complex administrative and service delivery method research support to the Department Division Manager, Senior Operations Liaisons Supervisors, and Deputy Director of Engineering; performs related duties as assigned.
Liaisons and collaborates with other Divisions and Departments to ensure the success of all Capitol Projects including Measure RR Bond program delivery efforts.
Provides effective and responsive communication to projects with District concerns and sensitivities as relates to the operating system and patrons.
Reviews of site specific work plans, attending project meetings and applying for access to District operating system, facilities and properties.
Ensures the integrity of revenue service and the life-safety of patrons and employees.
Directs, motivates and leads staff; addressing personnel issues and compliance with District Operations Rules and Procedures
Monitors and updates software tracking and reporting through knowledge of scheduling and cost control applications.
Manages and participates in the development and implementation of goals, objectives, policies and priorities for assigned programs; recommends and administers policies and procedures.
Coordinates Oversees and participates in the development and administration of the Division’s annual budget; participates in the forecast of funds needed for staffing, equipment, materials and supplies; monitors and approves expenditures; implements adjustments.
Provides or coordinates staff training; works with employees to correct deficiencies; implements discipline and termination procedures.
Serves as staff on a variety of boards, commissions and committees; prepares and presents staff reports and other necessary correspondence.
Conducts a variety of maintenance studies, investigations and operational studies; recommends modifications to complex maintenance problems, programs, policies and procedures.
Attends and participates in professional group meetings; stays abreast of new trends and innovations in the field of engineering and maintenance support and equipment.
Responds to and resolves difficult and sensitive citizen inquiries and complaints.

Minimum Qualifications

Education: Bachelor’s degree in Business Administration, Engineering or a closely related field from an accredited college or university.
Experience: The equivalent of five (5) years of full-time verifiable professional transit operations, maintenance and construction or related experience, which must have included at least two (2) years of supervisory experience.
Substitution: Additional professional experience as outlined above may be substituted for the education on a year-for-year basis.
Knowledge of:
Principles of safety in transit and facility operations
Principles and practices of preventive maintenance and repair for station, wayside and infrastructure equipment
District Labor Relations, Collective Bargaining Agreements, and Human Resources Policies
Principles and practices of project scheduling and management
Principles and practices of program development and administration
Principles and practices of budget preparation and administration
Principles of supervision, training and performance evaluation
Office procedures, methods, and equipment including computers
Related Federal, State and local laws, codes and regulations
Skill/Ability in:
Overseeing and directing the management of comprehensive maintenance, installation and repair programs
Selecting, supervising, training and evaluating staff
Participating in the development and administration of division goals, objectives and procedures
Preparing and administering large program budgets and contracts
Preparing clear and concise administrative and financial reports
Analyzing problems, identifying alternative solutions, projecting consequences of proposed actions and implementing recommendations in support of goals
Researching, analyzing and evaluating new service delivery methods and techniques
Interpreting and applying Federal, State and local policies, laws and regulations
Communicating clearly and concisely, both orally and in writing
Establishing and maintaining effective working relationships with those contacted in the course of work
Scheduling, inventory and cost control, word processing and spreadsheet applications –
Understanding of operations, services and activities
Selecting, training and motivating personnel

Selection Process

Applications will be screened to assure that minimum qualifications are met. Those applicants who meet minimum qualifications will then be referred to the hiring department for the completion of further selection processes. Screening of preferred skills and experiences beyond the minimum qualifications may be applied The selection process for this position may include a skills/performance demonstration, a written examination, and a panel and/or individual interview. The successful candidate must have an employment history demonstrating reliability and dependability; provide copies of certificates, diplomas or other documents as required by law, including those establishing his/her right to work in the U. S; pass a pre-employment medical examination which may include a drug and alcohol screen, and which is specific to the essential job functions and requirements. Pre-employment processing will also include a background check. (Does not apply to current full-time District employees unless specific job requires additional evaluations).

Application Process

External applicants may only apply online, at Applicants needing assistance with the online application process may receive additional information by calling (510) 464-6112. Current employees are strongly encouraged to apply online, either at, or on WebBART. All applicants are asked to complete the application in full, indicating dates of employment, all positions held, hours worked, and a full description of duties. On line applicants are invited to electronically attach a resume to the application form to provide supplemental information, but should not consider the resume a substitute for the application form itself. Applications must be complete by the closing date and time listed on the job announcement.
When you have successfully applied for this position you will receive an auto reply e-mail acknowledging that your application was received for this position. Please retain a copy of the e-mail for your records. If you receive an auto reply that does not specifically reference this position, please email Employment Help at [email protected] for assistance. To verify submission of your application, click on the ‘My Career Tools’ link at the top of the ‘Careers Home Page’ after submitting your application to view the list of applications you have submitted (including application date and status). If you have further questions, please email the Employment Help at [email protected], between the hours of 8:15am – 5:00pm, Monday- Friday.

Equal Employment Opportunity

The San Francisco Bay Area Rapid Transit District is an equal opportunity employer. Applicants shall not be discriminated against because of race, color, sex, sexual orientation, gender identity, gender expression, age (40 and above), religion, national origin (including language use restrictions), disability (mental and physical, including HIV and AIDS), ancestry, marital status, military status, veteran status, medical condition (cancer/genetic characteristics and information), or any protected category prohibited by local, state or federal laws. The BART Human Resources Department will make reasonable efforts in the examination process to accommodate persons with disabilities or for religious reasons. Please advise the Human Resources Department of any special needs in advance of the examination by emailing at least 5 days before your examination date at [email protected]. Qualified veterans may be eligible to obtain additional veteran’s credit in the selection process for this recruitment (effective Jan. 1, 2013). To obtain the credit, veterans must attach to the application a DD214 discharge document or proof of disability and complete/submit the Veteran’s Preference Application no later than the closing date of the posting. For more information about this credit please go to the Veteran’s Preference Policy and Application link at

Other Information

Working Conditions
Environmental Conditions: Office environment; field environment; electrical energy. Exposure to computer screens, noise, dust, grease, smoke, fumes, gases, heat, cold; work or inspect in confined spaces.
Physical Conditions: Will require maintaining physical condition necessary for walking on uneven surfaces, standing or sitting for prolonged periods of time; light lifting, bending, stooping, kneeling.


Please be prepared to present documentation in support of any required licenses, degrees, or certifications upon request.

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