Associate Billing Representative – Cooperstown, NY job vacancy in UnitedHealth Group – Jobs in New York

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Job Details
Company Name :
UnitedHealth Group
Company Location :
Cooperstown, NY 13326
Job Position :
Associate Billing Representative – Cooperstown, NY
Job Category :
Jobs in New York

Job Description :
Energize your career with one of Healthcare’s fastest growing companies.
You dream of a great career with a great company – where you can make an impact and help people. We dream of giving you the opportunity to do just this. And with the incredible growth of our business, it’s a dream that definitely can come true. Already one of the world’s leading Healthcare companies, UnitedHealth Group is restlessly pursuing new ways to operate our service centers, improve our service levels and help people lead healthier lives. We live for the opportunity to make a difference and right now, we are living it up.
This opportunity is with one of our most exciting business areas: Optum – a growing part of our family of companies that make UnitedHealth Group a Fortune 5 leader.

Optum helps nearly 60 million Americans live their lives to the fullest by educating them about their symptoms, conditions and treatments; helping them to navigate the system, finance their healthcare needs and stay on track with their health goals. No other business touches so many lives in such a positive way. And we do it all with every action focused on our shared values of Integrity, Compassion, Relationships, Innovation & Performance.
As an Associate Billing Representative, you will be under supervision of the Billing Supervisor of Physician Services. You will be responsible for follow up billing and denials of professional claims for one or more payors. Ascertains that all appropriate Physician charges are coded and billed correctly to obtain accurate reimbursement. The primary goal of this position is to ensure compliant and accurate claims are submitted. Must contain high quality of customer service, when calling health plans and patients. Work cooperatively within specified team functions to ensure this standard is met.

This position is full-time (40 hours/week) Monday – Friday. Employees are required to have flexibility to work any of our 8-hour shift schedules during our normal business hours of (7:00am – 5:00pm). The following shifts are available: 7a-3:30p,7a:30-4p, and 8a-4:30p all eastern standard time. It may be necessary, given the business need, to work occasional overtime. Our office is located at 4622 State Hwy 28 Cooperstown, NY.
Primary Responsibilities:

Provide follow-up on accounts within the time limits set by the Carrier to ensure timely and appropriate reimbursement as monitored by Management.
Responsible for posting correspondence and rejections from insurance carriers and distribution of vouchers to appropriate staff each day as received.
Identify payer, contract or system issues and advise Supervisor – Physician Services to make necessary corrections.
Contact patients, employers or insurance companies to obtain required data for claims follow-up and overpayments. Answer all inquiries regarding accounts, patient inquiries within 48 hours of receipt, monitored by feedback from Customer Service, patients and phone log documentation.
Provide back up support in the absence/vacancies of team members and/or other billing personnel 100% of the time as observed by Management.
Responds appropriately to Customer Service requests within 48 hours of receipt as monitored by feedback from our Customer Service unit and phone log.
Work dedicated EPIC WQ’s timely as monitored by management.
Reviews payment vouchers to ensure proper reimbursement is being received in accordance with our contracts, as observed by management.
Consistently ensures information known about the Customer is kept private and confidential as observed by Management and feedback from other staff and/or patients.
Complies with all privacy (HIPAA) regulations and adheres to Bassett’s confidentiality policies. Success is monitored by Management through feedback from co-workers and/or patients.
Verifies insurance coverage, corrects and updates the patient records within 48 hours of receipt and shares the information with our Hospital Billing Staff as observed by Management and feedback from co-workers
Performs other duties as requested and observed by supervisor or manager.

What makes this a special challenge? For one, we want to create a quality experience for every person we serve. So the bar is high for accuracy, communications style and effectiveness. You’ll need to be researching and resolving problems before, during and after calls within a high volume, demanding environment.
You’ll be rewarded and recognized for your performance in an environment that will challenge you and give you clear direction on what it takes to succeed in your role as well as provide development for other roles you may be interested in.
Required Qualifications:

High School Diploma / GED (or higher) OR equivalent years of work experience
Available to work 40 hours per week within the operating hours of the site
Strong computer skills, including working knowledge of MS Windows and navigation, mouse and keyboarding skills
Full COVID-19 vaccination is an essential job function of this role. Candidates located in states that mandate COVID-19 booster doses must also comply with those state requirements. UnitedHealth Group will adhere to all federal, state and local regulations as well as all client requirements and will obtain necessary proof of vaccination, and boosters when applicable, prior to employment to ensure compliance. Candidates must be able to perform all essential job functions with or without reasonable accommodation.

Preferred Qualifications:

1+ year of experience in insurance claim or office experience
Dental billing experience and/or coding experience

Soft Skills:

Familiar with office/billing operations.
Good data entry/typing, analytical, organizational and telephone skills.
Effective communication skills, maintaining high quality customer service
Must be flexible to changing work environment and able to process high volumes of claims/paperwork

UnitedHealth Group requires all new hires and employees to report their COVID-19 vaccination status.
Military & Veterans find your next mission: We know your background and experience is different and we like that. UnitedHealth Group values the skills, experience and dedication that serving in the military demands. In fact, many of the values defined in the service mirror what the UnitedHealth Group culture holds true: Integrity, Compassion, Relationships, Innovation and Performance. Whether you are looking to transition from active duty to a civilian career, or are an experienced veteran or spouse, we want to help guide your career journey. Learn more at
Learn how Teresa, a Senior Quality Analyst, works with military veterans and ensures they receive the best benefits and experience possible.
Careers with Optum. Here’s the idea. We built an entire organization around one giant objective; make the health system work better for everyone. So when it comes to how we use the world’s large accumulation of health – related information, or guide health and lifestyle choices or manage pharmacy benefits for millions, our first goal is to leap beyond the status quo and uncover new ways to serve. Optum, part of the UnitedHealth Group family of businesses, brings together some of the greatest minds and most advanced ideas on where health care has to go in order to reach its fullest potential. For you, that means working on high performance teams against sophisticated challenges that matter. Optum, incredible ideas in one incredible company and a singular opportunity to do your life’s best work.SM
Diversity creates a healthier atmosphere: UnitedHealth Group is an Equal Employment Opportunity / Affirmative Action employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, age, national origin, protected veteran status, disability status, sexual orientation, gender identity or expression, marital status, genetic information, or any other characteristic protected by law.
UnitedHealth Group is a drug – free workplace. Candidates are required to pass a drug test before beginning employment.
Keywords: #RPO, #RED

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