RCC AOS Fraud Prevention Specialist job vacancy in Apple – Jobs in Texas

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Job Details
Company Name : Apple
Company Location : Austin, TX
Job Position : RCC AOS Fraud Prevention Specialist
Job Category : Jobs in Texas

Job Description :
Summary

Posted: Jun 16, 2022

Weekly Hours:
40

Role Number:
200390123

At Apple, we believe that hard work, a fun environment, creativity and innovation fuel the ultimate customer experience. We believe each customer At Apple, we believe that hard work, a fun environment, creativity and innovation fuel the ultimate customer experience. We believe each customer interaction is an opportunity to surprise & delight. By focusing on the smallest of details, we can make a big impact with our customers. Building this environment starts with you. The Retail Customer Care (RCC) team is seeking an individual with excellent analytical and research skills to join the group as a Fraud Prevention Specialist. We enhance the overall customer purchasing experience by efficiently and accurately analyzing orders to identify and stop fraudulent activity and determine the appropriate next steps. This position is located on-site at the Apple campus in Austin, Texas.

Key Qualifications

Excellent English reading comprehension and writing skills
1-2 years experience in customer service or order verification type role with a strong working knowledge of RCC processes, policies, and procedures
Excels at analytics and creative problem solving skills
Customer-focused individual with an eye for identifying outliers among data sets
Maintains a positive attitude in a high-demand/fast-paced work environment
Excels at working independently to make timely decisions and take appropriate actions
Demonstrates a passion for excellent customer focus and protection
Communicates effectively in both verbal and written formats, with customers or partners, clearly and concisely
Demonstrates flexibility and adaptability in a dynamic environment with changing work-flows and responsibilities
Advanced judgment, critical thinking, problem solving and decision-making skills
Adept at navigating ambiguous and complex situations
Acute attention to detail
Ability to change gears quickly
Ability to identify business process solutions that increase efficiencies

Description

On this team, we are adept at dealing with ambiguity, have the ability to make sound judgments and utilize problem solving skills in a timely manner. We stay self-motivated and customer focused in a highly transactional role while working independently. We are skilled at speaking with both banks and customers in an order verification capacity, as the work we do involves engaging with customers or financial institutions. We demonstrate a high level of customer focus while fielding order inquiries via an inbound phone queue. You will effortlessly build strong working relationships with your immediate team and members of other Retail Customer Care groups. While the majority of daily tasks involved in this position are handled individually, teamwork is highly critical in learning the role, staying current with procedures/trends, and in building and maintaining a successful team culture.

Education & Experience

Bachelor’s degree preferred, or equivalent experience

Additional Requirements

Ability to work a schedule from 7:00 am to 10:00pm including weekends and holidays, with additional flexibility during high volume times of the year.
Apple is an equal opportunity employer that is committed to inclusion and diversity. We take affirmative action to ensure equal opportunity for all applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, Veteran status, or other legally protected characteristics. Apple is committed to working with and providing reasonable accommodation to applicants with physical and mental disabilities. Apple is a drug-free workplace.