Remote Customer Service Representative job vacancy in Precision Pipeline Solutions, LLC – Jobs in New York

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We got a new job details in Precision Pipeline Solutions, LLC & they are Hiring Candidates for Remote Customer Service Representative

Job Details
Company Name :
Precision Pipeline Solutions, LLC
Company Location :
New Windsor, NY
Job Position :
Remote Customer Service Representative
Job Category :
Jobs in New York

Job Description :
We are looking for a Call Center Representative, bilingual in Spanish and English preferred, that will be the liaison between our company and its current and potential customers. The successful candidate will be able to accept ownership for effectively solving customer issues, complaints and inquiries; keeping customer satisfaction at the core of every decision and behavior. Pay rate is based on experience.
Responsibilities

Manage large amounts of inbound and outbound calls in a timely manner
Follow communication “scripts” when handling different topics
Identify customers’ needs, clarify information, research every issue and provide solutions and/or alternatives
Seize opportunities to upsell products when they arise
Build sustainable relationships and engage customers by taking the extra mile
Keep records of all conversations in our call center database in a comprehensible way
Frequently attend educational seminars to improve knowledge and performance level
Meet personal/team qualitative and quantitative targets

Skills

Previous experience in a customer support role
Track record of over-achieving quota
Strong phone and verbal communication skills along with active listening
Familiarity with CRM systems and practices
Customer focus and adaptability to different personality types
Ability to multi-task, set priorities and manage time effectively
High school degree

Job Type: Full-time
Pay: $14.50 – $15.50 per hour
Benefits:

401(k)
401(k) matching
Dental insurance
Disability insurance
Employee assistance program
Health insurance
Health savings account
Life insurance
Paid time off
Paid training
Vision insurance

Schedule:

Monday to Friday

Education:

High school or equivalent (Required)

Experience:

Call center: 2 years (Required)
Customer service: 3 years (Required)

Language:

Spanish (Required)
English (Required)

Work Location: Multiple Locations

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