Help Desk Support Specialist (Partial Remote) job vacancy in F8 Consulting – Jobs in New York
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We got a new job details in F8 Consulting & they are Hiring Candidates for Help Desk Support Specialist (Partial Remote)
Company Name : F8 Consulting
Company Location : New York, NY
Job Position : Help Desk Support Specialist (Partial Remote)
Job Category : Jobs in New York
Job Description :
$55,000-$60,000 (DOE) with excellent benefits: Medical, dental, holidays, vacation/sick, flexible spending account, and 401K.
WHO WE ARE
F8 is technology consulting firm looking for a Help Desk Support Specialist with a positive attitude to join their Networking Team to support clients. The ideal candidate will have superior customer service skills, strong desktop support skills, basic understanding of networking concepts, and a passion for using computing devices and automation to help our clients succeed in their missions.
WHO WE ARE LOOKING FOR
Works well with a team. Works hard even when it’s not fun. Someone we can trust, rely on, bounce ideas off of and generally have a positive experience with both personally and professionally. We will work together on day-to-day system support and new projects. There is a steep learning curve but you remain calm and eager to think of solutions.
WHAT YOU NEED TO QUALIFY FOR THE POSITION
2-3 years’ hands-on Help Desk or Tech Support experience.
One or more certifications – Network+, A+ and Microsoft Certifications (MCP or MCSA).
Knowledge of network hardware (Switches, Firewalls, RAID, etc..) and protocols (TCP/IP).
Knowledge of operating systems. Windows 7, Windows 10, MAC, Server 2008/2012/2016, and some Linux variants (optional).
Knowledge of Office 365 (front and back setup), DropBox and Microsoft Office Suites.
Able to work calmly under pressure.
Communicates well both verbally and in writing.
Plus: Ticketing systems or RMM experience.
Preferred: PowerShell or Scripting.
Preferred: Loves Comic Con and Rick and Morty
WHAT YOU WOULD DO
Provide first-hand tech support to NYC, NJ & DC customers, including troubleshooting and end user training, with fast responses and documentation of your work.
Assist engineering team in maintaining stable operation of client networks.
Administer equipment, hardware and software upgrades.
Administer and maintain end user accounts, permissions, and access rights. Working knowledge of Active Directory and GPO’s experience is a plus.
Monitor and test network performance and provide network performance statistics and reports.
Recommend, schedule, and perform network improvements, upgrades, and repairs.
Develop, document, and train on hardware installation and troubleshooting procedures.
Interact and negotiate with vendors and contractors to secure network products and services.
Participate in IT projects, such as rollouts and location expansions.
Job Type: Full-time
Pay: $55,000.00 – $60,000.00 per year
Paid time off
Monday to Friday
Can you commute into NYC within 1.5 hours or less?
Help desk: 3 years (Preferred)
Windows: 2 years (Preferred)
Work Location: Multiple Locations
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