Contact Center Outbound Specialist job vacancy in Pediatric Associates – Jobs in California

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We got a new job details in Pediatric Associates & they are Hiring Candidates for Contact Center Outbound Specialist

Job Details
Company Name :
Pediatric Associates
Company Location :
San Pedro, CA
Job Position :
Contact Center Outbound Specialist
Job Category :
Jobs in California

Job Description :
Title: Patient Engagement Center Outbound Specialist
Summary: Patient Engagement Center is the voice of MD Medical Group. The outbound agent specialist will place outbound calls to our patients seeking to offer our services. They will also call new potential patients to engage in their health. Looking for an assertive and persistent closer who can initiate customer interactions, enjoy overcoming challenges, and are motivated to earn as much as possible.
Essential duties and responsibilities:

Work directly with patients via telephone, and email to describe our services in order to persuade potential and current patients to offer our services.
Educate patients for our services to improve their health and explain pricing.
Answer questions from our patients building value on the patient’s relationship.
Follow up with the patient via telephone or e-mail.
Identify patient’s issues and provide appropriate solutions and obtain the patient’s commitment.
Meet the minimum goal of calls every day.
Meet departmental sales goals.

Skills and Qualifications:

Organizational skills
Strong customer service
Manage change
Excellent verbal and written communication skills
Superior closing skills


High school diploma or equivalent: Higher degree will be appreciated
Proven experience in Call Center (2+ of experience)
Verbal and Written English skills
Experience with web based applications, office, and windows
Ability to follow a script, willingness to learn and team spirit

Location: Pediatric Associates · PEC Outbound Agent
Schedule: Full Time, Days

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