Hospital Liaison job vacancy in Circles – Jobs in New York

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Job Details
Company Name : Circles
Company Location : Flushing, NY 11355
Job Position : Hospital Liaison
Job Category : Jobs in New York

Job Description :
The Guest Services Representative role will offer white glove customer service while also displaying an enthusiastic ad professional personality. This position will serve the needs of patients and families of our healthcare client based in Queens, NY. In this role, you will assist identified patients, family members and caregivers that are admitted to a specific unit within the hospital.
You will provide assistance via face to face interactions, over the phone, email and other forms of communication, providing prompt, courteous and customer-oriented service. You will make recommendations and offer suggestions, as well as fulfill patient and family requests to satisfy their needs. This position requires exemplary hospitality skills, knowledge of the local area, ability to work a flexible schedule, which can include some weekends and nights.
$1,000 sign on bonus after 90 days
Job Responsibilities: *

Providing uncompromising service to patients and guests by arranging personal and convenience services
Responding to patients and their guest’s requests for visitor information, special arrangements or services and planning or identifying proper providers to assist
Responding to special requests from patients and their guests with unique needs and follow up to promote satisfaction
Answer, record and process all calls, messages, requests, questions, and concerns
Act as a role model of the hospitals’ mission, vision, and values
Fulfilling patient requests, running errands, coordinating dining needs, performing, and presenting information research and various other personal service requests
Contact appropriate individuals or client departments as necessary to resolve calls, requests, or problems
Flexibility and willingness to take on various roles within the patient lifecycle depending on Client and business needs
Triaging any clinical or health related requests to appropriate Client liaison assigned
Project an approachable and professional image at all times
Promote meaningful relationships through engaging and informed conversations with patients and guests via face to face interaction, phone and email
Respond to patient and guest requests in a professional, courteous and timely manner, without exception
Collaborate on new ideas and initiatives with colleagues, Guest Services Manager and Account Director
Able to adapt to schedule changes as needed to ensure appropriate staffing
Consistently provide best in class customer service in a fast paced, un-structured environment
Adhere to all Circles fulfillment policies and procedures in delivering an exceptional consumer experience
Ability to uphold hospital enforced HIPAA Guidelines and Regulations with respect to sensitive patient information

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**Requirements HS Diploma required; Bachelor’s degree preferred

* 3+ years of customer service experience, preferably in a hospitality setting; experience in healthcare is also strongly preferred

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Demonstrated strong MS Office abilities including PowerPoint, Excel, and MS Word, Internet searching and typing.
Strong verbal and written communication and organizational skills as well as the proven ability to provide quality service in a fast-paced environment.
Sensitive to ethnically diverse patients and understanding diverse cultural norms
Ability to work independently and be resourceful

Benefits:

401k with match
Generous PTO
Paid holidays
Access to discount programs

Job Type: Part-time
Pay: $22.00 – $23.00 per hour
Benefits:

401(k)
401(k) matching
Employee assistance program
Paid time off

Schedule:

Weekend availability

Supplemental Pay:

Signing bonus

COVID-19 considerations:All staff must be vaccinated against COVID-19
Ability to commute/relocate:

Flushing, NY 11355: Reliably commute or planning to relocate before starting work (Required)

Work Location: One location