Call Center Agent job vacancy in Wave Creations – Jobs in Texas

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We got a new job details in Wave Creations & they are Hiring Candidates for Call Center Agent

Job Details
Company Name : Wave Creations
Company Location : Houston, TX 77055
Job Position : Call Center Agent
Job Category : Jobs in Texas

Job Description :
We are looking for a Call Center Representative that will be the liaison between our company and its current and potential customers. The successful candidate will be able to accept ownership for effectively solving customer issues, complaints and inquiries; keeping customer satisfaction at the core of every decision and behavior.

Responsibilities

Talks to customers over the phone, email, online chat or social media to resolve their questions or concerns
Maintains and updates customer information as necessary
Calmly attempts to resolve and de-escalate any issues
Escalates calls to supervisor when necessary and appropriate
Responds to requests for assistance and/or possible processing of credit card authorizations
Tracks call-related information for auditing and reporting purposes
Provides feedback reports on call issues related to downtime and/or training issues
Upsells to customers as necessary
Requirement

High School Diploma or GED required; college degree preferred
Customer service experience a plus
Phone-related customer service a major plus
Familiarity with Microsoft Windows, Word, and Excel applications
Bilingual language skills a plus

Benefits:

Flexible training schedules
Paid time off
Paid holiday and sick time