Technology Assistant job vacancy in UCLA – Jobs in California

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Job Details
Company Name : UCLA
Company Location : Los Angeles, CA
Job Position : Technology Assistant
Job Category : Jobs in California

Job Description :
Under the direction of the Technology Supervisor, the Technology Assistant is responsible for supporting the overall learning and research environment of the Department by assisting with the technology set up in the classrooms and providing IT support to the faculty and students. The incumbent supports the Technology Supervisor in management and maintenance of DMA IT inventory, websites, servers, and physical infrastructure; advises the faculty, staff, and students on emerging technologies; provides guidance and technical support to students on software-related projects, computer-based courses such as Network Media and Interactivity, and for their exhibitions; and assists with hiring and overseeing student workers for the Help Desk. DMA learning and research facilities include four classrooms, studios for approximately 22 graduate students, four instructional/research laboratories, and the EDA (Experimental Digital Arts) space. The department’s IT infrastructure includes approximately 125 workstations, laptops, and small form factor PCs; 13 physical servers; and 9-12 virtual servers.

Significant interaction with students, faculty, and staff requires strong teaching and social skills, and the ability to identify and understand an individual’s arts-related need in order to provide pertinent advice about appropriate and suitable technologies and usage. Incumbent must possess an ability and desire to remain current and knowledgeable about equipment, software, and new innovative technologies and techniques relevant to design and media arts production.

Incumbent also supports as necessary DMA research centers including the UCLA Game Lab, Conditional Studio, Counterforce Lab, and Art | Sci Center.

Percentage of Time:
100

Shift Start:
8:00 am

Shift End:
5:00 pm

Qualifications for Position

22
Records

Qualifications

Required/Preferred

Working knowledge of the types of equipment, computers, peripherals, services and resources necessary for maintaining the operations of DMA instructional computer labs and student studios.

Required

Knowledge of software deployment and remote administration methods for desktop systems such as JAMF on mac and FOG for Windows.

Required

Excellent oral communication capability to instruct others in use of computer hardware and software. Ability to effectively present complex ideas to groups of users.

Required

Experience with configurations management systems, especially ansible.

Required

General knowledge of commercial and open source software available for instruction and research applications, including among others, adobe, creative cloud, and Autodesk.

Required

Skill working in a heterogeneous computing environment including Windows, Linux and Mac OS.

Required

Knowledge of network protocols and network server infrastructure such as ftp, ldap, http, sql, print, etc.

Required

Ability to diagnose a broad range of hardware and software related problems and implement solutions.

Required

Understanding of different types of proprietary software licenses

Required

Ability to supervise assistant employees including training, scheduling and evaluation.

Required

Ability to effectively advise students regarding technology related to academic and research projects.

Required

Strong organizational skills for maintaining records for software licensing, access information, inventory and maintenance.

Required

Ability to design visual/video/audio resources to communication complex ideas and procedures.

Required

Ability to maintain current knowledge of new hardware, software, system security, and technologies that directly impact DMA instructional labs.

Required

Experience with configuration management systems, especially ansible.

Required

General knowledge of various scripting in the context of automating desktop processes: Windows PowerShell and Bash.

Required

Ability to perform variety of duties with frequent interruptions and ability to work effectively under conditions of fluctuating workload.

Required

General knowledge of various scripting languages, such as python/php/perl used for desktop and server administration.

Required

Ability to establish and maintain cooperative and working relationships with faculty, students, staff and administration.

Required

Ability to maintain a professional, patient demeanor at all times.

Required

Working knowledge of first aid.

Preferred

Skill in setting priorities that reflect the relative importance of job responsibilities, and the ability to work independently and follow through on tasks with minimal direction.

Required

Additional Posting Information

Bargaining Unit:
TX-Systemwide Technical

Application Deadline:
08-30-2022

External Posting Date: