Technician Software Support job vacancy in Docuware Corporation – Jobs in New York

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Job Details
Company Name : Docuware Corporation
Company Location : New Windsor, NY 12553
Job Position : Technician Software Support
Job Category : Jobs in New York

Job Description :
Job Summary
For over 30 years, our customers have trusted us with their business processes. They know we are dedicated to providing the most usable, secure and stable document management solutions on the market. DocuWare is widely recognized as a market leader for cloud-based software.
We are a team of more than 400 thinkers, leaders, makers, designers, builders, supporters and achievers — united by a love of technology and the desire to help our customers and partners succeed. Worker happiness, team productivity and improved business performance is how we believe DocuWare can elevate every business.
We’re looking for a Software Technician to join our growing software support team. You will work with our DocuWare network of Authorized Resellers and customers, providing all levels of support. This role is responsible for delivering excellent customer service and requires technical expertise to learn our DocuWare product suite. This role is a fast-paced position in a call center environment.
Your Tasks:

Answering general customers queries via email, phone, or remote session
Handling hotline (rotation basis)
Handling Support general inbox (rotation basis)
Carrying out remote maintenance on customer systems
Recording all aspects of a support case in the CRM
Documenting bugs
Any other duties as requested by management

Skills:

Working knowledge of Microsoft Windows Desktop operating systems including Windows 7, 8, and 10.
Working knowledge of Microsoft Windows Server operating systems including Server 2008, 2012 and 2016.
Practical experience with Microsoft Internet Information Server.
Experience with databases such as MySQL, Microsoft SQL Server, or Oracle an advantage.
Experience with Microsoft Office products and/or supporting 3rd party software.
As this position requires detailed communication with our customers, excellent oral and written skills are a must, along with a high level of attention to detail.

Education/Experience:

Associates degree or higher majoring in a related field

or

Two to three years of related experience supporting software products in a customer service environment

Hours: Monday – Friday, 8:30 AM – 5 PM ESTFor one week, every 6 weeks, schedule will be 10:30 AM – 7 PM EST
Your Benefits:

Competitive starting pay and annual corporate bonus
DocuWare funds $2,000/$4,000 annually towards single/family HDHP deductible
Your choice of medical plans (HDHP, EPO, PPO)

Short Term Disability (100% company paid)

Long Term Disability (100% company paid)

Group Term Life insurance (100% company paid)

401(K) with company match

12 annual paid holidays and generous PTO plan

Profit Sharing

Internationally growing and well established company

Thorough onboarding & induction period

Training and development opportunities

Participation in a positive intercultural company culture with an openness to new ideas

Virtual instructor led fitness offerings

Access to Udemy training academy and Tuition Reimbursement

Flexible Spending & Dependent Care Accounts

In-person and Virtual company events and more

New ideas are always welcome here. At DocuWare, you’ll find an open corporate culture, a wide variety of options for further education and a friendly, informal work environment. We offer creative, self-motivated individuals a diverse, international working environment with plenty of freedom and opportunity for professional development
About usWe provide digital document management and automated workflows to organizations of any size and across all major industries. We are on a mission to simplify work in a world of complex information by empowering organizations to digitize and automate processes. Our company culture is shaped by four core values. We are: Customer Centric, Passionate, Dynamic, & Decent
Work Remotely

Yes

Job Type: Full-time
Schedule:

8 hour shift

Location:

New Windsor, NY 12553 (Required)

Work Location: One location