Project Coordinator / Customer Success Support job vacancy in Blue Dot – Jobs in New York
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We got a new job details in Blue Dot & they are Hiring Candidates for Project Coordinator / Customer Success Support
Company Name : Blue Dot
Company Location : Albany, NY
Job Position : Project Coordinator / Customer Success Support
Job Category : Jobs in New York
Job Description :
Position: Project Coordinator / Customer Success Support
Upstate (Hudson, Albany, Great Barrington)
Hours: 10-20 per week
Compensation: $25- $30 per hour
Timeline: Immediately hiring, rolling applications
Seeking you… if you:
Thrive in ever-shifting environments with competing priorities and maintaining strong organizational skills
Love communicating authentically using client-friendly language in person, on calls, in meetings, and over email
Have been told that you “care too much” about precision of details
Feel an insatiable desire to excel, learn, persevere, and optimize
Pride yourself on the accuracy of links, dates, and bits of info
Geek out on new tech tools and take pride in being a fast-paced learner
Thrive in autonomy and working remotely with limited supervision
Are resourceful, proactive, and a problem solver – heck, you thrive on it!
Looooove being clear on next steps, timing, and expectations of deliverables
Excited to be a part of a startup team that is changing the way the world thinks about swag
Who We Are
Blue Dot is a sustainable promotional products company that is re-imagining the swag industry in both supply chain and customer experience. We source and curate intentionally-designed, quality branded products that inspire audiences and create a big impact for our communities and our planet.
The Role Logistics
We need a right-hand to our sales and operations team in a variety of areas for our fast-paced, and ever-changing administrative and project management tasks! Our objective is to find the right person so that we’re all doing what we love to do in support of our company goals.
This will be a hybrid position. It is our goal to meet in person about once a week in our co-working space in Hudson, NY or in a mutually agreed upon location in NYC.
Available to people authorized to work within the United States. We highly encourage LGBTQ+ and BIPOC applicants, differently-abled, neurodiverse candidates, and candidates from more rural areas.
Responsibilities and Areas of Need
Below is a list of areas where we have gaps and need your help, in priority order.
Manage project production from start to completion – including gathering client information, checking supplier inventory, preparing and submitting orders to suppliers, monitoring production, communicating with clients on timeline and deliverables, tracking and staying on top of progress.
Support day-to-day client and supplier needs – including ordering and tracking product samples, working with fulfillment center to ensure projects have been delivered, and any other details that need addressing.
Respond to daily customer communications (regarding project deliverables and monitoring our customer ticketing system) using clear, empathetic, and customer-friendly language via email, phone, and voicemail..
Collect KPI metrics from a variety of sources and import data into our spreadsheet dashboards. Create impact reports for our clients.
Perform research for the leadership team, clients, and other projects, as needed – examples may include new product research, and creating client presentations.
Assist in process development and improving efficiencies by creating and/or maintaining SOPs, checklists, and other documentation for clear communication and optimized processes.
Coordinate with accounting/ bookkeeping firm to ensure accuracy of expenses and invoices
Requirements: skills that will enable you to thrive
You are able to learn quickly, aren’t afraid to ask questions, take initiative, and are proactive with your communication.
You excel at balancing being thorough and efficient in a majority remote work environment.
You have an internal drive and strong organization and prioritization skills so you can exceed expectations with very limited supervision.
You take pride in refining your communication, both written and verbal, and especially the ability to speak client-friendly language that makes them feel safe and supported.
You read and follow instructions with precision. Special note to see if you’re paying attention. Put the secret code “I have found my peeps” in the 2nd to last application question.
You are eager to learn new tech tools. We work with a variety of online tools and you will need to be able to use these with some basic training, including but not limited to: Google Docs, Canva, and industry specific platforms. You are proactive about finding new ways to do things more efficiently.
You have a reliable computer and internet connection and can use video conferencing services such as Zoom.
We believe that a diverse set of backgrounds and experiences enrich our team and allow us to achieve above and beyond our goals. If you do not have experience in all of the areas detailed above, we hope that you will share your unique background with us in your application and how it can be additive to our team.
Blue Dot is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.
Benefits: why it’s awesome to join our team
Hybrid work environment. While we may not see each other on a daily basis, we do expect everyone to get their work done on time with high quality.
You’ll work with extraordinary people. Everyone on our team has unique superpowers that are well honed in different areas. If you like working with passionate, communicative, talented, accountable, creative, generous, fun, and ambitious people… that’s us.
We care about people, empowerment, inclusion, personal, physical and mental wellbeing. We implement this in our programs, services, and internal team. If that’s appealing to you – and you care too – you’ll be able to have a direct meaningful impact!
PTO after the eligibility period is met.
Potential end of year bonus pending performance evaluation.
Free product samples!
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