Customer Experience Specialist job vacancy in FreedomCare – Jobs in New York

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We got a new job details in FreedomCare & they are Hiring Candidates for Customer Experience Specialist

Job Details
Company Name :
Company Location :
New York, NY
Job Position :
Customer Experience Specialist
Job Category :
Jobs in New York

Job Description :
Are you looking to make a positive impact on the lives of others? Do you want to make a move to a company that cares about you just as much as its patients and caregivers? You might be interested in joining the FreedomCare family!
Started in 2016, FreedomCare is a Healthcare company that is innovating and revolutionizing the way home care is delivered. We bring dignity and support to patients needing care in their homes and to the caregivers who care for them. We’re the largest consumer-directed home care agency in NY State, and are continually expanding our areas of focus including operations in other states and tech-based innovations. FreedomCare may have its roots in New York, but we have expanded our reach to many other areas of the United States. These locations include: Missouri, Nevada, Pennsylvania, Arizona and more to follow.
We pride ourselves on our values which drive the level of care that we deliver to our patients:

Here For You (An attitude of service, empathy, and availability)
Own It (Drive and ownership)
Do the Right Thing (High integrity)
Be Positive (Great attitude and a can-do positive approach to challenges)

Our Customer Experience (CX) team is the heart of our organization. Our CX team is made up of a few major areas: Engagement, Intake, Onboarding and Care, each team provides “white glove” service prioritizing patients/caregiver needs at each step of the customer life-cycle. When you join the team your development is supported through an extensive customer experience training certification program. The ideal candidate thrives in a fast-paced environment and embraces empathy, collaboration and teamwork.
What You’ll Be Doing…

Regularly engage with patients/caregivers; manage an assigned caseload and inbound and outbound calls
Point-of-contact for calls from prospective clients, caregivers or pending enrollees
Influence patients/caregivers by thoroughly educating them on the options available to them; encourage and motivate patients to choose FreedomCare as their agency of choice by sharing our unique program offerings
Provide exceptional customer service during all patient/caregiver interactions and tailor your approach to fit their needs
Identify and address patient/caregiver needs through open, honest and interactive communication
Display patience and empathy through active listening and acknowledging concerns
Handle patient/caregiver complaints by providing appropriate solutions and alternatives; efficiently navigate between multiple systems to resolve complex patient/caregiver concerns
Build relationships and collaborate closely with cross-functional teams within and outside of CX
Partnering with health plans in a professional manner to advocate for patient care and request services through effective verbal and written communication
Follow standard customer service principles and guidelines

What We Are Looking For…

2+ years of proven Customer Service experience
Tech savvy; experience leveraging technology to identify, research and solve customer issues (i.e. Salesforce or comparable customer relationship management system, MS Office, etc.)

Nice to Haves…

Motivation to meet and/or exceed case management targets or metrics
Excellent written, and verbal communication skills
Ability to multitask, prioritize and manage time effectively
You understand the value of good communication skills; you are empathetic and patient with customers
You have a growth mindset and is self-motivated
You take a “seek to understand” approach by actively listening
Problem-solving and critical thinking comes naturally to you; you are able to troubleshoot and investigate when in need of the right solution
You have a positive attitude and to de-escalate potential customer concerns
Highly adaptable to changes and can pivot easily to meet business needs
You genuinely care about the well-being of others and are committed to customer delight and exceeding the expectations of our patients/caregivers

This role is remote with potential travel to our main office in Lake Success, NY and/or the FreedomCare hub closest to you for team collaboration or events.

Why work at FreedomCare?
We are here for you and committed to providing a best-in-class employee experience. We offer competitive compensation, medical benefits, retirement plans, wellness programs, fun company events and ongoing learning opportunities to grow your career.
This is a place where your voice matters, where we build great relationships, and your work has meaning and a tangible positive impact on others!
At FreedomCare, we celebrate diversity and are committed to creating an inclusive environment for all employees. We are an Equal Opportunity Employer and do not discriminate based upon race, religion, color, national origin, ancestry, age, sex (including pregnancy, childbirth, or related medical conditions), sexual orientation, gender identity or expression, status as a protected veteran, status as an individual with a disability, or other applicable legally protected characteristics.


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