Customer Service Representative job vacancy in RAMASSIA INC – Jobs in New York

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We got a new job details in RAMASSIA INC & they are Hiring Candidates for Customer Service Representative

Job Details
Company Name : RAMASSIA INC
Company Location : Brooklyn, NY 11225
Job Position : Customer Service Representative
Job Category : Jobs in New York

Job Description :
Do you want to join an upbeat high end eyewear distribution company? Ramassia Inc is a growing company in the eyewear industry and we’re seeking a Customer Service Agent to become an integral part of our team!
Responsibilities:

In charge of answering heavy amount of inbound/outbound customer calls and emails
Placing customer orders, warranty exchanges, and checking order status in company POS system
Data Entry using Excel and SAP system
Assist in administrative duties

Qualification
· College education a plus but not required
· 1 to 2 years customer service experience
· Ability to correspond professionally via email
· Ability to work in a fast – paced environment
· Ability to handle high volume of calls and emails
· Must be a TEAM PLAYER!
If this sounds like a position for you please email your resume. Good Luck to all of you!
This Company Describes Its Culture as:

Detail-oriented — quality and precision-focused
Outcome-oriented — results-focused with strong performance culture
Team-oriented — cooperative and collaborative
People-oriented — supportive and fairness-focused

COVID-19 Precaution(s):

Remote interview process
Personal protective equipment provided or required
Temperature screenings
Social distancing guidelines in place
Virtual meetings
Sanitizing, disinfecting, or cleaning procedures in place

Job Duties:

Answer incoming customer inquiries
Record customer information within our customer service database
Engage with clients in a friendly and professional manner while actively listening to their concerns
Offer support and solutions to customers in accordance with the company’s customer service policies
Other duties as requested

Communication method(s) used:

Email
Phone

This Job Is:

A good fit for applicants with gaps in their resume, or who have been out of the workforce for the past 6 months or more
A job for which all ages, including older job seekers, are encouraged to apply
Open to applicants who do not have a college diploma

Work Remotely

No

This Job Is Ideal for Someone Who Is:

Dependable — more reliable than spontaneous
People-oriented — enjoys interacting with people and working on group projects
Detail-oriented — would rather focus on the details of work than the bigger picture
High stress tolerance — thrives in a high-pressure environment

Job Type: Full-time
Pay: $40,000.00 – $50,000.00 per year
Benefits:

Health insurance
Paid time off

Schedule:

8 hour shift
Day shift
Monday to Friday

Education:

Associate (Preferred)

Experience:

Microsoft Office: 2 years (Preferred)
Customer Service: 2 years (Preferred)

Work Location: Multiple Locations